Customer Care
Frequently Asked Questions
Can't find what you're looking for? Reach out and we'll help.
Orders & Payment
How do I place an order?
Browse the collection, add pieces to your bag, and check out — or reach us directly via WhatsApp for personal assistance.
Can I pay on delivery?
Payment on delivery is available within Kampala. Upcountry orders require payment at checkout.
What payment methods do you accept?
We accept mobile money, bank transfer, and card payments at checkout.
Shipping & Delivery
How long does delivery take?
Kampala orders arrive within 1–2 business days; upcountry orders within 3–5 business days.
Do you deliver outside Uganda?
Not yet — we currently deliver within Uganda only. International shipping is coming soon.
Products & Gifting
Are your fragrances authentic?
All fragrances are sourced directly and sold as authentic, full-size products.
Do you offer gift wrapping?
Yes — every order from our Gift Collection is presented in Cliff Store signature packaging at no extra cost.
How do I care for jewellery pieces?
Store pieces away from moisture and perfume, and wipe gently with a soft cloth after wear.
How should I store my fragrance?
Keep bottles away from direct sunlight and heat to preserve the scent's character over time.
Returns & Exchanges
What is your return policy?
Unused, unopened items may be returned within 7 days of delivery. See our full Returns page for details.
Can I exchange for a different size?
Yes, sizing exchanges on fashion items are available within 7 days, subject to availability.